Policy Sections
Last Updated: February 1, 2026
Effective Date: February 1, 2026
Response Time: 3-5 business days for refund requests
1. Policy Overview
This Refund Policy outlines the circumstances under which PAYZOWORK ("we," "us," or "our") may issue refunds for payments made through our platform. This policy is designed to protect both creators and clients while maintaining the integrity of our payment-first delivery model.
Core Principle
PAYZOWORK operates on a payment-first delivery model where digital work remains locked until payment is confirmed. Once work is delivered and unlocked, the transaction is considered complete, and creators are entitled to their earnings.
Transaction Fees
Our 5-10% transaction fee is non-refundable in all circumstances, as it covers payment processing costs and platform maintenance.
Platform Role
We facilitate secure payment and delivery but do not mediate disputes about work quality or specifications between creators and clients.
2. When No Refund Is Given
No Refund After Delivery: Once payment is completed and digital work/files are unlocked for the client, no refund will be issued under any circumstances.
Non-Refundable Scenarios
Work Already Delivered & Unlocked
Digital work that has been accessed, downloaded, or unlocked by the client cannot be refunded.
Change of Mind or Decision
Refunds are not issued simply because a client changes their mind about a purchase or no longer needs the work.
Work Quality Disputes
Disagreements about the quality, style, or execution of delivered work are not grounds for refunds through PAYZOWORK.
Failure to Read Requirements
Clients are responsible for reviewing work requirements and specifications before payment.
Transaction Fee Policy
Important: The 5-10% transaction fee charged by PAYZOWORK is non-refundable in all cases, even when a refund is issued for the payment amount. This fee covers payment processing costs, platform infrastructure, and security measures.
3. Eligible Refund Scenarios
Limited Circumstances: Refunds are allowed only under the specific conditions outlined below. All refund requests are subject to verification and investigation by our team.
Duplicate Payment
When the same payment is processed twice for the same delivery.
Technical Failure
Confirmed technical failure on our platform that prevented access to paid content.
Unauthorized Transaction
Payment made without account holder's authorization, verified by bank.
Work Not Delivered
Creator fails to deliver any work within agreed timeframe and is unresponsive.
Time Limits for Refund Requests
7-Day Window: All refund requests must be submitted within 7 days of the original payment date. Requests submitted after this period will not be considered.
4. How to Request a Refund
Refund Request Process
Submit Refund Request
Email support@payzowork.com with subject "Refund Request: [Transaction ID]" within 7 days of payment.
Provide Required Information
Include transaction ID, screenshot of payment, description of issue, and any supporting evidence.
Investigation Period
Our team investigates the claim, which may include contacting both parties and reviewing platform logs.
Decision & Notification
We notify you of our decision within 3-5 business days. If approved, processing begins immediately.
Required Information for Refund Requests
- Transaction ID: Unique identifier from your payment receipt
- Screenshot of Payment: Clear image showing payment details
- Description of Issue: Detailed explanation of why refund is requested
- Supporting Evidence: Any relevant screenshots, emails, or documentation
- Contact Information: Email and phone number for follow-up
5. Refund Processing
Processing Timeline
Investigation & Decision
Processing Time
Bank Transfer
Refund Method
Original Payment Method: Refunds are issued to the original payment method used for the transaction. Credit/debit card refunds appear on your statement within 5-10 business days. Bank transfer refunds may take 7-14 business days depending on your bank.
Partial Refunds
In cases where partial delivery has occurred or partial work has been accessed, we may issue partial refunds at our discretion. The amount refunded will be proportional to the undelivered or inaccessible portion of the work, minus our non-refundable transaction fee.
6. Payment Disputes & Chargebacks
Zero Tolerance Policy: Unauthorized chargebacks or payment disputes initiated without first contacting PAYZOWORK support will result in immediate account suspension and may lead to permanent banning from our platform.
Chargeback Policy
Account Suspension
Accounts with chargebacks are immediately suspended pending investigation.
Evidence Submission
We submit delivery proof and transaction records to payment processors.
Fraudulent Chargebacks
Legal Action: Fraudulent chargebacks (where work was delivered and accessed) may result in legal action to recover funds, plus additional fees for our time and expenses in disputing the chargeback.
7. Order Cancellation
Cancellation Before Delivery
Orders can only be cancelled before payment is processed or before digital work is delivered and unlocked. Once payment is confirmed and work is in the delivery process, cancellation is not possible.
Creator-Initiated Cancellation
Creators may cancel an order before delivering work. In such cases, full refunds are issued to clients (minus our transaction fee). Frequent cancellations may affect a creator's account standing and reputation on the platform.
Platform-Initiated Cancellation
PAYZOWORK may cancel transactions in cases of suspected fraud, violation of terms, or technical issues. In such cases, refunds are processed according to this policy, and affected accounts may be reviewed for compliance.
Final Decision Authority
PAYZOWORK reserves the sole right to accept or deny refund requests based on the evidence provided and our investigation. Our decisions are final and binding.
Policy Updates
We may update this Refund Policy from time to time. Continued use of PAYZOWORK after changes constitutes acceptance of the updated policy. Significant changes will be communicated via email.
Contact Information
Refund Inquiries
Email: support@payzowork.com
Phone: +91 9164889734
Subject: "Refund Request: [Transaction ID]"
Dispute Resolution
For payment disputes or chargeback issues
Email: disputes@payzowork.com
Response: Within 24-48 hours